Business Strategy & Operations Specialist
Core
Support GTM Operations through Jira dashboard management, ticket hygiene, and operational reporting to provide visibility into request volume, ownership, aging, priorities, blockers, and delivery progress.
Role type
Business Strategy & Operations Specialist (Jira/Reporting focus)
Builds
Jira dashboards, filters, queues, reporting views, and operational documentation
Domain
SaaS operations / GTM operations
Deliverable
dashboards & analysis
Required skills
Jira (dashboards, JQL, workflows, issue types, statuses, priorities, labels, permissions), Google Sheets/Excel (sorting, filtering, lookups, data validation), data hygiene, process documentation, stakeholder communication
Preferred skills
Salesforce, Confluence, Google Workspace, Tableau, SQL, automation, scripting, basic metrics knowledge (backlog, aging, SLA, throughput, cycle time, resolution time)
Responsibilities
Maintain Jira dashboards, filters, queues, subscriptions, access, and documentation; Build reporting views for backlog, aging, workload, status, priorities, and throughput; Review tickets for accurate information, ownership, priority, routing, and status; Identify and follow up on stale, duplicate, blocked, unassigned, or incorrectly routed tickets; Prepare recurring Jira updates for team meetings and stakeholder reviews; Perform basic QA on dashboard data and ticket fields; Document processes and identify opportunities for standardization or automation; Partner with analysts, managers, requestors, and cross-functional stakeholders to resolve issues and improve operational visibility
Seniority
Junior (0–2 years experience)
