Manager, Human Resources
Core
Strategic HR partner supporting the Contact Center and corporate offices, focusing on employee relations, recruiting, compensation, payroll, and workforce analytics.
Role type
Manager, Human Resources (Generalist)
Builds
Employee experience, inclusive culture, and compliant HR operations for a contact center and corporate teams.
Domain
Live entertainment and ticketing industry
Deliverable
Dashboards & analysis | client delivery (internal employees)
Required skills
Employee relations, Contact Center recruiting, compensation & benefits administration, HRIS & payroll management, workforce analytics, employment law compliance, conflict resolution, data integrity
Preferred skills
Strategic partnership with leadership, market compensation analysis, change management, project management
Technologies
HRIS, Payroll systems
Responsibilities
Lead interviewing and hiring for Contact Center employees; conduct employee relations investigations and document resolutions; maintain accurate employee information in HRIS and support payroll cycles; analyze engagement and workforce data to inform retention strategies; ensure compliance with federal and state employment laws; partner with leaders on compensation and job descriptions.
Seniority
Manager, hands-on IC
