Manager Shop and Station La Serena (m/f/d)
Core
Lead the daily operation of shops, service points, and stations in a specific city to ensure efficient service delivery and customer experience.
Role type
Manager, Retail & Station Operations
Builds
Local retail and station operations for a mobility service provider
Domain
Mobility / Retail Operations
Deliverable
product features
Required skills
Team leadership, operational coordination, incident management, KPI tracking, process compliance, problem-solving
Preferred skills
Customer orientation, multi-tasking, experience in retail, transport, or service operations
Responsibilities
Lead and coordinate daily operations of shops, service points, and stations; Supervise and monitor customer service standards; Coordinate on-site teams to align with operational goals; Manage incidents and resolve operational issues; Track operational and commercial indicators; Ensure compliance with internal processes; Collaborate with other areas for efficient operations.