Chef de Groupe des Operations
Core
Support the Station Manager in overseeing daily operations at large car rental stations, ensuring efficient processes, managing staff performance, and delivering outstanding customer experiences.
Role type
Senior IC station operations supervisor
Builds
Seamless vehicle rental operations and customer service experiences
Domain
Mobility / Car Rental
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Staff recruitment, training, and supervision; Fleet availability and maintenance coordination; Sales target monitoring and budget control; Shift scheduling and workload management; Customer inquiry resolution and complaint handling; Compliance with industry regulations and safety policies
Preferred skills
Experience in supervisory or lead roles within operations, car rental, transportation, or customer service; Proven track record in managing staff performance and supporting training development; Knowledge of fleet management optimization
Technologies
None stated
Responsibilities
Assist in overseeing day-to-day station operations; Coordinate vehicle fleet availability, maintenance, and cleaning schedules; Train and guide staff to deliver excellent customer service; Support in recruiting, training, supervising, and evaluating station staff; Monitor and achieve sales targets including upselling; Ensure compliance with company policies and legal requirements
Seniority
Senior, hands-on IC