Software Engineer I - Salesforce Support
Core
Primary point of contact for daily Salesforce Platform Operations, managing support tickets, troubleshooting user issues, and performing routine data maintenance.
Role type
Tier 1 Support Specialist (Salesforce Platform Operations)
Builds
Operational stability for Salesforce platform and data integrity for business users
Domain
CRM / Salesforce Platform / Data Management
Deliverable
dashboards & analysis
Required skills
Salesforce platform configuration, data loading tools (Data Loader, Workbench), basic API testing, database fundamentals, root-cause analysis, process documentation
Preferred skills
QA testing (smoke, regression), story refinement, cross-functional collaboration
Technologies
Salesforce, Data Loader, Workbench, Import Wizard, Postman
Responsibilities
Monitor platform performance and errors, resolve day-to-day support tickets, perform data load operations, assist with light QA testing, document support processes
Seniority
Entry to Junior Level