Senior Security Solutions Engineer
Core
Senior technical expert supporting Customer Success teams by resolving complex security questions, documenting solutions, and mentoring staff.
Role type
Senior Security Solutions Engineer (Customer Success)
Builds
Knowledge base, documentation, and processes for an MDR platform
Domain
Cybersecurity / Managed Detection and Response (MDR)
Deliverable
client delivery
Required skills
root-cause analysis, troubleshooting, security controls (Windows, Unix/Linux, AWS, GSuite, O365, network gear), attack vectors (ATT&CK), consultative communication, conflict management, negotiation
Preferred skills
experience in EDR, NDR, SIEM, cloud security
Technologies
Windows, Unix/Linux, AWS, GSuite, O365, network gear, ATT&CK
Responsibilities
Respond to ad-hoc technical questions from CSMs/TAMs, join customer calls for deep expertise, author and review technical documentation, partner with Security/Engineering teams, curate knowledge repositories, coach and mentor teammates
Seniority
Senior, hands-on IC with mentorship