Credit and Collections Manager
Core
Drive credit strategy, strategic customer collections, AR performance, and complex escalations for a high-growth Data/AI business.
Role type
Senior individual contributor Credit and Collections Manager
Builds
Credit policies, collection practices, risk mitigation protocols, and AR performance frameworks
Domain
SaaS / Technology / B2B / Data & AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
credit risk assessment, collections strategy, managing strategic customer relationships, usage-based billing models, AR KPI ownership, outsourced collections governance, financial analysis, process transformation, automation, stakeholder engagement
Preferred skills
CA/CPA/CMA/ACCA certification, SAP/NetSuite/Salesforce experience, AI application in finance
Technologies
SAP, NetSuite, Salesforce, Excel
Responsibilities
Lead credit policies, risk reviews, credit limits, and exception management; Personally manage collections strategy and executive-level escalations for strategic customers; Own monthly AR performance framework including targets, cash collected, ageing, and forecasting; Manage outsourced collections engagement (Accenture) including SLA/KPI governance; Partner with Sales, Customer Success, Legal, and Finance to resolve high-impact matters; Identify systemic drivers of delinquency and lead process transformation initiatives.
Seniority
Senior, hands-on IC