Healthcare IT Technical Operations Associate II
Core
First-line monitoring and incident management for production jobs, files, batch workflows, and API transactions in healthcare systems.
Role type
L1 Technical Operations Associate
Builds
Operational stability for health insurance platforms
Domain
Healthcare IT / Health Insurance
Deliverable
dashboards & analysis
Required skills
ITSM tools (Jira/ServiceNow), batch job monitoring, file transfer monitoring, API health monitoring, ticket triage, SLA management, escalation procedures, healthcare data formats (EDI X12), production monitoring dashboards
Preferred skills
Healthcare platforms (HealthEdge/Facets/QNXT), ITIL practices, healthcare workflows (claims/eligibility), HIPAA compliance
Technologies
Jira, ServiceNow, EDI X12, HealthEdge, Facets, QNXT
Responsibilities
Monitor ITSM tools for incidents and service requests, acknowledge and classify tickets within SLA windows, monitor scheduled batch jobs and file transfers, track real-time API transaction health, escalate job failures and missing files to L2, provide shift handover notes, update ticket status and priorities, ensure accurate closure notes
Seniority
Junior, hands-on IC