Collections Officer - Midnight Team
Core
Contact UK & US customers to negotiate fair repayment plans for financial arrears while ensuring regulatory compliance.
Role type
Senior Collections Officer (Financial Services)
Builds
Debt recovery solutions for a fintech platform
Domain
Financial Services / Collections
Deliverable
client delivery
Required skills
Collections experience in financial services, negotiation, regulatory compliance (GDPR, FCA, FDCPA), conflict resolution, multi-channel communication
Preferred skills
Experience with email and SMS platforms, handling difficult conversations
Technologies
Email, SMS
Responsibilities
Engage directly with customers to negotiate repayment plans, Analyse financial situations to create tailored solutions, Ensure adherence to GDPR, FCA, and FDCPA regulations, Handle customer complaints and resolve conflicts effectively, Prioritize multiple tasks while maintaining high-quality standards, Work with internal and external teams to support customer outcomes