Senior Program Manager
Core
Lead end-to-end operational readiness and execution for complex cross-functional initiatives including client onboarding, product launches, and scaling efforts within the Patient Services Operations team.
Role type
Senior Program Manager (Patient Services Operations)
Builds
Operational frameworks, launch execution plans, and scalable processes for client onboarding and product releases.
Domain
Healthcare technology / Prescription supply chain
Deliverable
product features
Required skills
Cross-functional leadership, systems thinking, risk management, stakeholder alignment, root cause analysis, process improvement, data-driven decision making, change management, executive reporting, project planning
Preferred skills
Scaling operational frameworks, lean/continuous improvement methodologies, healthcare/pharmacy industry experience
Technologies
None explicitly listed
Responsibilities
Define scope and timelines for client onboarding and product launches; drive post-launch stabilization; partner with Product/Engineering on operational readiness; build detailed project plans across workstreams; manage escalations and conduct root cause analysis; identify systemic bottlenecks and design process improvements; establish governance frameworks for status reporting and risk management.
Seniority
Senior, hands-on IC