Analyst, Global Support Workforce Planning
Core
Own forecasting, capacity, and scheduling models to size and staff Lyft's global support workforce, translating demand signals into staffing plans for BPO partners.
Role type
Analyst, Global Support Workforce Planning
Builds
Staffing plans and capacity models for global customer care operations
Domain
Transportation / Customer Support Operations
Deliverable
production ML models | dashboards & analysis
Required skills
SQL, Python, forecasting, capacity planning, data analysis, business acumen, AI tool fluency
Preferred skills
workforce management, resource planning
Responsibilities
Develop and maintain models connecting business drivers to staffing decisions; translate complex data into actionable insights; own day-to-day planning execution including dashboards and reporting; leverage AI tools for analysis and reporting; drive opportunities to improve planning operations
Seniority
Mid-level, hands-on IC
