Senior CRM Administrator
Core
Senior CRM Administrator shaping inbound/outbound telesales workflows, integrating AI tools, and optimizing Salesforce for SumUp's global fintech operations.
Role type
Senior IC Salesforce Administrator (Sales/Revenue Operations)
Builds
Scalable telesales workflows, AI-integrated sales tooling, and optimized Salesforce environments
Domain
Fintech / Telesales / Salesforce Ecosystem
Required skills
Salesforce Sales Cloud administration, SOQL, 3rd-party integrations, SQL, process design, stakeholder management, AI tool evaluation
Preferred skills
Apex/Lightning Web Components, REST APIs, telesales tooling (Aircall, Five9, Gong, Outreach), Salesforce certifications
Technologies
Salesforce, SOQL, SQL, Apex, Lightning Web Components, REST APIs, Aircall, Five9, Gong, Outreach, MixMax
Responsibilities
Drive cross-team process improvement projects for telesales workflows; Evaluate and integrate CRM-adjacent tooling (diallers, AI solutions); Support AI initiatives (calling providers, copilots) via CRM integration; Administer Salesforce domain (automations, reporting, data quality); Collaborate with Sales/RevOps/Product to translate needs into solutions; Analyze CRM data to surface insights and measure impact; Train and support end users on CRM adoption
Seniority
Senior, hands-on IC
