Senior Technical Support Engineer - Spanish
Core
Bilingual technical support engineer diagnosing and resolving software issues for fleet management SaaS customers.
Role type
Senior IC technical support engineer (bilingual)
Builds
Customer support resolution and product stability for fleet management platform
Domain
SaaS / Fleet management / Transportation and logistics
Deliverable
client delivery
Required skills
Root cause analysis, SQL, Python, software development process familiarity, technical troubleshooting, bilingual communication (Spanish/English)
Preferred skills
Experience in customer-facing technical roles, knowledge of SaaS products
Technologies
Jira, SQL, Python
Responsibilities
Diagnose and troubleshoot customer issues, investigate errors and bugs, analyze data to determine root causes, report inconsistencies to engineering, modify user data using engineering tools, provide feedback to Tier 1 agents, communicate with customers via phone/chat/email
Seniority
Mid-level, hands-on IC
