Spaceport Operations Specialist (Hotel Operations)
Core
Provide leadership for housing accommodations, transportation, site amenities, and customer service activities at the Spaceport to support mission-critical operations.
Role type
Senior operations manager (hospitality & facilities)
Builds
Spaceport Village infrastructure, housing programs, and operational standards
Domain
Aerospace / Hospitality / Facilities Management
Required skills
Team leadership, customer service strategy, staff hiring and training, safety compliance, financial monitoring, vendor management, project implementation, performance management, industrial design basics, ERP software proficiency
Preferred skills
Opening new operations from scratch, leading large teams (10+), high-volume complex operations, facilities management in aerospace, space planning, strategic problem solving, high-stress environment adaptability
Technologies
Microsoft Office, Outlook, ERP software
Responsibilities
Oversee leasing/rental housing programs and site amenities; Monitor and enforce operational standards and safety practices; Train staff on customer service and problem resolution; Coordinate team time management and scheduling; Monitor financial activities to drive revenue and reduce costs; Create training materials; Manage vendor selection and purchase orders; Provide campus-wide reporting on departmental spend and metrics; Assist in building out Starbase Village with industrial design improvements.
Seniority
Senior, hands-on IC with team leadership
