Technical Specialist
Core
Provide technical guidance and support for Group Life Insurance claims (TPD, Income Protection, Terminal Illness) and coach claims teams to ensure high standards of claims management and customer service.
Role type
Senior IC claims technical specialist (Life Insurance/Superannuation)
Builds
Group Life Insurance claims outcomes for insurer partners
Domain
Insurance (Life/Superannuation) + Claims Management
Deliverable
client delivery
Required skills
Group Life Insurance claims expertise, TPD/Income Protection/Terminal Illness knowledge, claims coaching and mentoring, legislation and policy interpretation, continuous improvement, stakeholder management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Provide technical guidance and support to Case Managers across Group Life Insurance claims; Coach and mentor claims teams to build technical capability; Partner with Team Leaders and insurer stakeholders to ensure consistent, high-quality claims outcomes; Identify continuous improvement opportunities and implement initiatives to enhance claims processes; Support claims reviews, quality assurance activities and technical discussions; Contribute to achieving team performance, quality and customer service targets
Seniority
Senior, hands-on IC