Accommodation Reservations & Customer Service Assistant for an Accommodation Business in Australia(Home Based Part Time)
Core
Handle guest telephone calls, manage accommodation reservations, and respond to guest enquiries via email.
Role type
Customer service and reservations assistant
Builds
Accommodation bookings and guest communications
Domain
Hospitality / Accommodation
Deliverable
product features
Required skills
Telephone communication, reservation management, email correspondence, Microsoft Outlook, Little Hotelier
Responsibilities
Answer incoming guest telephone calls, manage accommodation reservations including new bookings and cancellations, respond to guest enquiries and manage email correspondence, maintain accurate booking information, send promotional emails to previous guests