Mobile Product Manager
Core
Mid-level Product Manager driving mobile-first strategy for a Customer Experience (CX) platform serving Small and Mid-Market businesses, focusing on front-office communications and back-office contact center workflows.
Role type
Mid-level Product Manager (Mobile & CX)
Builds
Mobile app features for business communications (Voice, SMS, chat, email, social) and contact center agent/supervisor tools.
Domain
Business Communications (UCaaS/CCaaS) / Customer Experience / AI-powered mobile apps
Deliverable
product features
Required skills
Mobile product strategy (iOS/Android), CX/communication product experience, AI-powered app development, data-driven decision making, feature flagging & experimentation, technical collaboration (APIs/SDKs), agile practices
Preferred skills
Contact center agent workflow experience, AI assistant integration, competitive landscape analysis of UCaaS/CCaaS, AI tool usage for PM workflows (LLMs, coding tools)
Technologies
iOS, Android, LaunchDarkly, Firebase, Jira, Figma, Pendo, Claude, Cursor, ChatGPT
Responsibilities
Define mobile-first product roadmap across CX channels; own features for front-office and back-office mobile experiences; define requirements for AI-powered capabilities; use AI tools for PRDs, data analysis, and prototyping; monitor and optimize engagement metrics; partner with engineering/design for native mobile experiences; collaborate on launches and post-launch iterations.
Seniority
Mid-level, hands-on IC