Front Office Specialist
Core
First point of contact for patients, managing check-in/out, verifying insurance, and facilitating patient flow in an eye care clinic.
Role type
Front Office Specialist (Administrative)
Builds
Smooth patient check-in/out experience and efficient office operations
Domain
Healthcare / Eye Care
Deliverable
product features
Required skills
Customer service, Insurance verification, Patient flow management, Phone/email communication, Cash handling, Microsoft Office proficiency, HIPAA compliance knowledge
Preferred skills
Medical/eyecare experience, Problem solving, Basic math
Technologies
Microsoft Excel, Word, Outlook
Responsibilities
Greet patients and answer phones, Verify medical and vision insurances, Manage patient flow and schedule, Collect payments and complete daily reconciliations, Perform general office duties and cleaning
Seniority
Entry-level, individual contributor
