Digital Service Representative - Tweed Heads
Based in Australia
Core
Provide face-to-face support to customers at a government service centre, resolving enquiries and helping them access essential services.
Role type
Customer service representative (front-line)
Builds
Customer service interactions and guidance on government services
Domain
Public sector / Government services
Deliverable
client delivery
Required skills
face-to-face customer service, problem-solving, adaptability, technology proficiency, attention to detail, confidentiality handling
Responsibilities
greet and assist customers, resolve enquiries, navigate customers to appropriate services, maintain a welcoming environment, handle confidential information
Seniority
Entry-level / Generalist