Manager, Cross-Border Payment Operations
Core
Lead a team of Banking Operations analysts to oversee high-stakes payment monitoring, exception handling, and operational workflows for global money movement.
Role type
Manager, Banking Operations (IC with team leadership)
Builds
Scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning for payment systems.
Domain
Fintech / Banking / Cross-border payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Payment operations management, team coaching and performance management, risk-based decision making, audit-ready documentation, process improvement, stakeholder partnership, AI tool adoption
Preferred skills
AI tool fluency (Claude, Hex, Granola, Glean), data analysis (SQL, Excel), leading through audits and regulatory exams, vendor/partner management
Technologies
Fedwire, SWIFT, ACH, stablecoins, SQL, Excel, AI copilots, LLM-based tools
Responsibilities
Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture. Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring timely resolution of alerts and exceptions. Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning. Advance AI-native goals by identifying use cases and driving adoption to improve speed and control. Partner with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls and support operational readiness. Drive continuous improvement by identifying root causes, refining procedures, and advancing automation. Translate frontline insights into clear reporting and actionable recommendations for leadership.
Seniority
Manager, hands-on IC with people leadership