Corporate Trainer, Call Center
Core
Design and deliver instructor-led training programs for operations teams to ensure efficient customer and pharmacy services in a healthcare technology company.
Role type
Corporate Trainer (Call Center/Operations)
Builds
Training curricula, onboarding programs, and operational support materials for patient services and pharmacy teams.
Domain
Healthcare Technology / Patient Services Operations
Required skills
Instructor-led training delivery, curriculum development, LMS management, quality assurance, training program evaluation, content creation, stakeholder collaboration, feedback and coaching
Preferred skills
Healthcare or pharmaceutical industry knowledge, facilitation in virtual and in-person settings, adult learning theories (ADDIE model), ROI analysis
Technologies
Learning Management Systems (LMS)
Responsibilities
Deliver comprehensive instructor-led training programs including onboarding and technical skills training; maintain training records and prepare reports; monitor and evaluate training program effectiveness; partner with instructional designers and stakeholders to align curriculum; update training content and protocols.
Seniority
Mid-level, hands-on IC