Senior Business Systems Analyst
Core
Hands-on enterprise application owner and administrator responsible for the end-to-end lifecycle of multiple SaaS systems, including configuration, optimization, support, and continuous improvement.
Role type
Senior Business Systems Analyst (Enterprise SaaS Owner)
Builds
Configured and optimized enterprise SaaS applications (NetSuite ERP, ServiceNow) for operational efficiency and governance
Domain
Enterprise IT / SaaS / ERP / ITSM
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
NetSuite ERP administration, ServiceNow platform management, business process analysis and modeling, solution testing and validation, change management, vendor relationship management, system documentation, user training development
Preferred skills
Experience with Concur, Equity Edge, Smartsheet, integrated SaaS ecosystems, Microsoft business technology stack, Biotech/Life Sciences industry knowledge
Technologies
Oracle NetSuite, ServiceNow, Microsoft business technology stack
Responsibilities
Own and administer key enterprise applications including NetSuite ERP and ServiceNow; Engage stakeholders to translate business needs into system configurations; Identify and implement process and system capability improvements; Maintain accountability for system performance, data integrity, and user experience; Assess and communicate risks related to system changes; Execute solution testing, validation, and release readiness; Develop and maintain system documentation and user training materials; Support audit and compliance activities; Manage vendor relationships; Champion continuous improvement using ITIL, Agile, and Lean methodologies
Seniority
Senior, hands-on IC
