Technical Operations Engineer
Core
Own administration and reliability of critical SaaS platforms, provide tier-2 support for client-facing systems, and build lightweight automation to reduce manual work.
Role type
Technical Operations Engineer (SaaS/Platform)
Builds
Client-facing portals, internal tools, custom dashboards, and automated reporting workflows
Domain
Healthcare market intelligence / SaaS operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Python, SQL, scripting/automation, SaaS administration, incident management, runbook creation, AI tool usage
Preferred skills
Site reliability engineering, infrastructure-as-code, technical project management
Technologies
Tableau, Freshdesk, Datadog, CloudWatch, PowerAutomate, shell scripts
Responsibilities
Configure and maintain Freshdesk portals, routing, SLAs, and permissions; Automate manual operations with Python and shell scripts; Monitor system health and coordinate incident response; Triage escalations and reproduce issues to accelerate engineering resolution; Manage vendor licensing and optimize seat utilization; Build custom client activity dashboards and reports
Seniority
Mid-level, hands-on IC
