Corporate Trainer, Call Center| Onsite- Chesterfield, MO
Core
Design and deliver instructor-led training programs for patient services and pharmacy operations teams to ensure efficient customer support and high satisfaction scores.
Role type
Corporate Trainer (Call Center/Operations)
Builds
Training curricula, onboarding programs, and operational support materials for customer service and pharmacy teams.
Domain
Healthcare technology / Patient services operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructor-led training delivery, curriculum development, LMS management, quality assurance, training program evaluation, stakeholder collaboration, content creation, feedback and coaching, classroom management
Preferred skills
Healthcare or pharmaceutical industry knowledge, experience as a contact center agent or technician, strong facilitation skills
Technologies
Learning Management Systems (LMS)
Responsibilities
Deliver comprehensive instructor-led training programs (onboarding, technical, soft skills), maintain training records and reports, monitor and evaluate training effectiveness, align curriculum with LMS, partner with instructional designers and stakeholders, update training content.
Seniority
Mid-level, hands-on IC
