Senior Customer Success Architect - Singapore
Core
Senior strategic advisor and technical authority driving adoption, retention, and expansion for GitLab's most complex Enterprise and Government accounts in Singapore.
Role type
Senior Individual Contributor Customer Success Architect
Builds
Long-term platform and DevSecOps strategies, Customer Success Plans, and technical enablement programs for flagship accounts.
Domain
Enterprise DevSecOps, CI/CD, Cloud Architecture, Government Sector
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise DevSecOps architecture, CI/CD pipeline design, Multi-cloud and hybrid architecture strategy, Executive stakeholder management, Technical account management, Platform consolidation strategy, TCO analysis, Security and compliance architecture, Cloud platform deployment strategy, Git workflow and branching strategies
Preferred skills
Experience with GitLab Dedicated, Self-managed vs Dedicated trade-offs, Secrets management architecture, Network topology design for regulated environments, Designing technical enablement roadmaps
Technologies
GitLab, CI/CD, Cloud platforms, Multi-cloud, Hybrid architecture, Git
Responsibilities
Own a portfolio of strategic Enterprise and Government accounts driving adoption and expansion. Translate business outcomes into rigorous Customer Success Plans. Lead end-to-end resolution of critical cross-functional escalations. Advise executives on cloud and platform architecture decisions. Design and deliver technical enablement programs at scale. Guide customers on GitLab best practices and DevSecOps adoption patterns.
Seniority
Senior, hands-on IC
