Process Automation Engineer (Celonis) (m/f/d)
Core
Design and deliver end-to-end automated processes on the Celonis platform to resolve real customer cases (e.g., refunds) without human intervention for millions of passengers.
Role type
Process Automation Engineer (Celonis)
Builds
Production automations (Action Flows, Process Orchestrator) and data models for customer service processes.
Domain
Travel technology / Process Mining / Automation
Deliverable
production ML models | product features
Required skills
Celonis platform (Data Integration, PQL, Knowledge Models, Action Flows, Process Orchestrator), ETL, SQL, data modelling, REST/SOAP APIs, JSON/XML, system integration patterns, error handling, monitoring, documentation
Preferred skills
n8n, Camunda, UiPath, Power Automate, Make, Python, conversational automation (chatbot/voicebot), AI tooling
Responsibilities
Identify source-system tables and fields for Celonis integration; build and maintain ETL pipelines and Celonis data models; design, build, and operate production automations including API calls to backend systems; take over and harden logic built by external partners; collaborate with business users, data analysts, and IT engineering; document technical and data requirements to Centre of Excellence standards.
Seniority
Mid-level, hands-on IC
