Automation Solutions Engineer (Celonis) (m/f/d)
Core
Design and deliver end-to-end automated processes on the Celonis platform to resolve real customer cases (e.g., refunds) without human intervention for millions of passengers.
Role type
Senior IC Automation Solutions Engineer (Process Mining & Orchestration)
Builds
Production automations (Action Flows, Process Orchestrator), data models, and ETL pipelines for customer service processes.
Domain
Travel industry + Process Mining / Business Process Management
Deliverable
production ML models | product features
Required skills
Celonis platform (Data Integration, PQL, Knowledge Models, Action Flows, Process Orchestrator), ETL development, SQL, API integration (REST/SOAP), system integration literacy (CRM, ticketing, ERP), process orchestration (n8n, Camunda, UiPath, Power Automate, Make), documentation
Preferred skills
Conversational automation (chatbot/voicebot), Python scripting, AI tooling
Responsibilities
Identify source-system tables and fields for Celonis integration; build and maintain ETL and Celonis data models; design, build, and operate production automations executing real customer outcomes; build scalability, error handling, and monitoring for money-moving automations; take over and harden data models/automation logic from external partners; document all technical and data requirements to Centre of Excellence standards.
Seniority
Mid-Senior, hands-on IC
