Product Operations Manager
Core
Build frameworks, tools, and training programs to streamline the product development lifecycle and enable product teams to focus on customer discovery and strategy.
Role type
Product Operations Manager (builder role)
Builds
Operating models, decision-support systems, training curricula, and commercialization frameworks
Domain
SaaS / Cloud Communications / Product Management
Deliverable
product features
Required skills
Product lifecycle management, process optimization, AI tool adoption, data analysis, cross-functional coordination, product training design, roadmap framework design
Preferred skills
SaaS/CCaaS/UCaaS experience, data visualization interpretation, agile/hybrid delivery, program/project management, product management certification
Technologies
Aha!, Jira, Confluence, Smartsheet, Microsoft 365
Responsibilities
Own the product lifecycle operating model from discovery to commercialization; design and maintain systems for the customer signal loop; partner on reinventing the product development lifecycle with AI integration; establish playbooks and best practices; support launch and optimization of the product management platform (Aha!); define standards for product performance KPIs; build commercialization frameworks for go-to-market coordination; design and run product management training programs and onboarding.
Seniority
Mid-level, hands-on IC