Senior IT (Cloud) Engineer
Core
Design and implement AI-enabled operational workflows to improve enterprise IT capabilities, reduce manual toil, and provide high-impact technical support for a global SaaS organization.
Role type
Senior IT (Cloud) Engineer (AI-Enabled Operations)
Builds
AI-driven IT operational workflows, intelligent systems, and improved service reliability for internal IT operations.
Domain
Enterprise IT Operations, Cloud Infrastructure, AI Enablement
Deliverable
production ML models | product features | infrastructure
Required skills
Microsoft Azure, Microsoft 365, Copilot, endpoint management, identity and access management, incident/problem/change management, telemetry analysis, AI tooling integration
Preferred skills
AI-first mindset, executive-level support experience, automation of complex technical initiatives
Technologies
Microsoft Azure, Microsoft 365, Copilot
Responsibilities
Design and implement AI-enabled operational workflows; Apply AI tooling to reduce manual toil and improve service reliability; Lead complex technical initiatives spanning endpoint management, identity, and collaboration; Provide Tier 3/escalation-level support for high-impact issues; Use metrics and telemetry to identify trends and anticipate issues; Partner with IT leadership to mature IT management practices.