Support Flex Engineer (AIOC)
Core
L2/L3 Automation Support Engineer managing global enterprise AI and automation programs, ensuring M365 Copilot and Power Platform solutions deliver quantifiable returns.
Role type
Senior IC Automation Support Engineer (AI/M365)
Builds
Global enterprise automation processes, M365 Copilot solutions, Power Platform flows, and Azure Cloud apps.
Domain
Enterprise IT, Artificial Intelligence, Microsoft Cloud
Deliverable
production ML models | product features | infrastructure
Required skills
Root cause analysis, Power Platform development (Power Automate, Power Apps), M365 Copilot administration, Azure Application Insights, SQL scripting, Dataverse Web API, OAuth/API authentication, JSON parsing, OData filtering, incident management, technical documentation, mentorship
Preferred skills
Advanced data engineering, complex logic integration, strategic knowledge leadership
Technologies
M365 Copilot, Power Platform, Power Automate, Power Apps, Azure Application Insights, Azure DevOps, GitHub ALM, Dataverse, ServiceNow, Jira
Responsibilities
Perform deep-dive diagnostics on M365 Copilot and Power Platform failures using telemetry tools; oversee health of Copilot program and re-engineer inefficient agents; debug and resolve issues within Copilot Studio and Power Automate; troubleshoot and refactor advanced cloud flows and desktop automations; act as ultimate authority for high-priority automation incidents; design and execute complex SQL scripts and Dataverse Web API queries; author technical documentation and mentor L1/L2 teams.
Seniority
Senior, hands-on IC