Technical Content Specialist- Bangalore
Core
Own Help Center operations by writing, updating, and migrating product documentation while automating workflows with AI.
Role type
Technical Content Specialist (DocOps)
Builds
Structured, accurate product documentation and knowledge base articles
Domain
B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, HTML/CSS debugging, Generative AI tool usage, content migration, process improvement
Preferred skills
Video creation, knowledge base management, AdTech/GTM context
Technologies
G-suite, Zendesk, Asana, Make, Claude, Amplitude, Slack, CMS/LMS, Clueso, Camtasia, Giddie, Adobe Premier, Readme
Responsibilities
Execute large-scale content migrations ensuring formatting and link integrity; Troubleshoot Help Center UI/UX issues using HTML/CSS; Leverage AI tools to scale content creation and automate DocOps tasks; Research new features and update documentation for accuracy; Identify bottlenecks in the content lifecycle and propose technical solutions
Seniority
Mid-level, hands-on IC