Sr. Technical Support Engineer
Core
Sr. Technical Support Engineer owning end-to-end resolution of complex technical issues for Pendo's web and mobile products, acting as a diagnostic and strategic layer between customers and engineering.
Role type
Senior IC Technical Support Engineer (Web/Mobile)
Builds
Resolved customer issues, reproducible test cases, bug reports, and internal knowledge base content.
Domain
SaaS Product Support (Web & Mobile)
Deliverable
client delivery
Required skills
JavaScript, HTML, CSS, Front-end debugging, API troubleshooting, iOS/Android mobile troubleshooting, Mobile SDK concepts, AI tool usage, Technical documentation, Cross-functional collaboration
Preferred skills
Native iOS/Android frameworks, React Native, Flutter
Technologies
JavaScript, HTML, CSS, iOS, Android, React Native, Flutter, AI tools
Responsibilities
Triage, diagnose, and resolve complex technical issues across web and mobile products; Provide targeted technical guidance on platform configuration and best practices; Translate customer pain points into reproducible test cases and bug reports for engineering; Create and maintain internal knowledge base content; Collaborate directly with developers to push fixes and workarounds to closure; Identify recurring process gaps and propose improvements.
Seniority
Senior, hands-on IC
