Director, AI Transformation & Customer Success
Core
Lead Airtable's global High Touch Customer Success organization to help largest customers realize business outcomes through AI-powered workflows and transformation leadership.
Role type
Director, Customer Success & AI Transformation
Builds
Enterprise transformation playbooks, Centers of Excellence, and scalable AI adoption programs for Fortune 100 clients.
Domain
SaaS / No-code platform / Enterprise AI adoption
Deliverable
client delivery
Required skills
Strategic leadership, team building and scaling, AI adoption strategy, enterprise transformation methodology, executive stakeholder management, data-driven operational rigor, retention and expansion strategy
Preferred skills
Experience in high-growth environments, cross-cultural team leadership, systems thinking, coaching technical advisors
Technologies
Airtable platform, AI workflows, governance frameworks
Responsibilities
Recruit and develop a world-class team of High Touch Customer Success Managers; Define and operationalize enterprise transformation methodology; Guide customers through AI adoption and workflow modernization; Own key metrics including retention, adoption, and value realization; Shape customer success strategy to meet AI-enabled enterprise needs
Seniority
Director, strategic leadership & team scaling
