Field Service Coordination & Maritime Communications Technical Support Engineer
Core
Coordinate global field service attendances, schedule interventions for vessels, and provide technical support for maritime communication and networking systems.
Role type
Field Service Coordination & Maritime Communications Technical Support Engineer
Builds
Service delivery for Navarino's maritime communication and networking products
Domain
Maritime industry, networking, IT infrastructure
Deliverable
client delivery
Required skills
Networking concepts (OSI, TCP/IP, firewalls), routing and switching, Microsoft environments (domains, NAS), ticketing systems management, 24/7 shift rotation support
Preferred skills
CCNA certification, Linux systems, maritime industry experience, maritime applications knowledge, Microsoft certifications
Technologies
Freshservice, Microsoft environments, Linux, Cisco networking equipment
Responsibilities
Coordinate and manage field service attendances through a global service network, Plan and schedule service interventions based on vessel location and operational constraints, Support field engineers during onboard activities, Provide technical support for networking and system-related issues, Monitor performance of deployed systems, Troubleshoot incidents related to connectivity and maritime communication systems, Manage and track service requests in centralized ticketing systems
Seniority
Mid-level, hands-on IC