Core Platform Engineer
Core
Design, build, and maintain the real-time voice pipeline, conversation orchestration, and call routing engine for AI agents serving physician practices.
Role type
Senior IC technical lead (real-time voice & telephony platform)
Builds
AI voice agents integrated with EHR and phone systems for patient scheduling and call handling
Domain
Healthcare technology / Telephony / Real-time distributed systems
Deliverable
production ML models | product features | infrastructure
Required skills
Real-time systems design, Event-driven architecture, Telephony/voice platforms, Python or TypeScript, System reliability, Technical leadership, Code review & standards, HIPAA compliance
Preferred skills
SIP/WebRTC/Media servers, LLM-based conversational AI, Healthcare domain experience
Technologies
Python, TypeScript, EHR systems, SIP, WebRTC
Responsibilities
Lead technical design and architecture for the Core Platform, Own features end-to-end from design to monitoring, Set and uphold engineering standards, Partner with product/infrastructure for scalability, Serve as primary escalation point for production issues, Mentor engineers, Participate in on-call rotation, Develop HIPAA-compliant software
Seniority
Senior, hands-on IC with leadership responsibilities