Software Engineer III (Kora/Support)
Core
Building and expanding a multi-modal voice and chat AI agent (Kora) that helps patients understand and manage their medical bills.
Role type
Senior full-stack software engineer (Generative AI focus)
Builds
A live GenAI-powered patient support platform handling voice, chat, and SMS interactions
Domain
Healthcare financial services / Generative AI
Deliverable
production ML models | product features
Required skills
Generative AI, Large Language Models (LLMs), prompt engineering, full-stack development, data pipeline/ETL, cloud infrastructure (AWS/GCP), Python, TypeScript, React
Preferred skills
Experience with non-deterministic systems, rapid prototyping, mentoring peers
Technologies
Python, TypeScript, React, AWS, GCP, LLM frameworks
Responsibilities
Engineering development and production workflows for LLMs, building evaluation pipelines, integrating third-party insurance and billing data, reviewing call transcripts to refine product behavior, transitioning the platform to multi-modal channels, mentoring peer engineers
Seniority
Senior, hands-on IC with leadership responsibilities
