Application Support Analyst
Core
Deliver L2 application support for critical banking and financial applications, resolving incidents and coordinating long-term remediation to ensure global operations stability.
Role type
L2 Application Support Analyst
Builds
Stability and performance of banking and financial systems
Domain
Banking and Financial Services
Required skills
Linux, Unix, SQL, Mainframe, Oracle Database, Incident Management, Problem Management, ITIL frameworks, Technical Documentation, Disaster Recovery
Preferred skills
Process improvement, Financial markets knowledge, Application release cycles
Technologies
Linux, Unix, SQL, Mainframe, Oracle Database
Responsibilities
Resolve incidents and stakeholder queries for banking systems; Manage incident and problem lifecycle; Act as liaison between business users and technology teams; Coordinate post-release validation checks; Analyze applications for risks and security issues; Collaborate on bug fix prioritization; Develop and maintain technical support documentation.
Seniority
Mid-level, hands-on IC