Officer, Customer Service Analyst, Operations
Core
Intermediate-level analyst providing resolutions and support to external clients, acting as a single point of contact for internal partners and external clients to identify and resolve issues.
Role type
Intermediate Customer Service Analyst
Builds
Client support resolutions and relationship maintenance
Domain
Financial Services / Institutional Customer Service
Deliverable
client delivery
Required skills
Bilingual communication (Japanese/English), Client relationship management, Issue resolution, Risk assessment, Compliance adherence, Analytical skills, Written and verbal communication
Preferred skills
Customer service experience, Investigative skills, Ability to influence change
Technologies
None stated
Responsibilities
Serve as single point of contact for internal partners and external clients, Ensure customer inquiries are answered efficiently and timely, Conduct analyses to address client needs, Communicate resolutions to clients, Develop and maintain client portfolio through calls and face-to-face interaction, Inform clients about problems and provide resolution updates, Appropriately assess risk and drive compliance with laws and regulations
Seniority
Intermediate, hands-on IC
