Registered Wealth Investment Service Associate
Core
Client Service and Sales support role servicing Citi's Investment and Banking clients via phone and email, managing inquiries, resolving issues, and identifying prospective clients.
Role type
Senior IC client service and sales associate
Builds
Banking and investment client relationships and service delivery
Domain
Financial services (Banking and Investments)
Deliverable
client delivery
Required skills
Client service, sales support, KYC/AML compliance, issue resolution, product matching, unsolicited securities trades execution, campaign execution, relationship building, risk assessment
Preferred skills
Series 66/65 registration, Microsoft Office proficiency, prior financial services experience
Technologies
Salesforce, Microsoft Office (Excel, Outlook, Word)
Responsibilities
Service and support Citi's Investment/Banking clients via inbound/outbound calls; articulate business value proposition and match clients with products; handle banking/investment operations inquiries including unsolicited trades; manage customer claims/complaints per FINRA policy; adhere to KYC/AML norms; build rapport with clients and back-office staff; identify prospective clients; execute client contact campaigns; provide feedback on client pain points.
Seniority
Mid-level (2-5 years experience preferred)
