Team Lead, Managed Support
Core
Lead a team of Operations Associates to resolve high-impact user issues for Stripe Issuing and Treasury platforms, ensuring operational readiness and performance.
Role type
Senior Team Lead, Managed Support
Builds
Scalable, reliable, and compliant customer experience for Stripe's financial products
Domain
Fintech / Customer Support Operations
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, operational planning, capacity management, process improvement, coaching, stakeholder collaboration, customer service expertise
Preferred skills
Business metrics reporting, new process launch, continuous improvement methodologies
Responsibilities
Guide team in troubleshooting external user issues; Own operational performance and KPIs; Manage capacity, scheduling, and workload; Ensure team has necessary skills and tools; Implement process improvements; Coach and mentor team members; Build engaged team environment; Support recruitment initiatives
Seniority
Senior, hands-on IC with team leadership
