Florence Customer Service Advocate - Train On-Site Home Office Program - Salary up to $21/hour
Core
First point of contact for clients, resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions.
Role type
Customer Service Advocate
Builds
Client relationships and service outcomes for Citi
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Client inquiry resolution, multi-system navigation, product knowledge, compliance adherence, data entry, verbal and written communication
Preferred skills
Experience in customer-facing or service-oriented roles
Technologies
Microsoft Office, Windows operating systems
Responsibilities
Serve as the first point of contact for clients, Navigate multiple computer systems and customer service platforms concurrently, Build and maintain working knowledge of Citi's products and services, Identify potential risks within client interactions, Uphold compliance standards in every client interaction, Deliver a consistently exceptional client experience
Seniority
Entry-level, 1–3 years experience