Applications Support Analyst
Core
Provide technical and business support for Citi applications, ensuring high availability, stability, and performance of critical production systems.
Role type
Senior IC applications support analyst
Builds
Critical production systems for Citi's business operations
Domain
Financial services / Application Support
Required skills
SQL, MongoDB, Unix/Linux, Shell scripting, Observability (Metrics/Logs/Traces), Incident management, Root cause analysis, Release management, CI/CD understanding
Preferred skills
Financial services domain knowledge, Cloud technologies (AWS/GCP/Azure), REST APIs, JSON/XML, Git, APM tools
Technologies
Grafana, Splunk, Dynatrace, AppDynamics, OpenTelemetry, Elastic, ServiceNow, Jira, MongoDB, SQL, Unix/Linux
Responsibilities
Investigate and resolve application issues, perform root cause analysis, manage incidents and post-incident reviews, support application releases, monitor production systems, automate operational activities, collaborate with engineering and vendor teams
Seniority
Mid-Senior, hands-on IC