Ops Sup Sr Supervisor - C11
Core
Provide full leadership and direction to a team of 16 employees to ensure seamless delivery of operations support services, specifically focusing on disputes investigation activities.
Role type
Senior Operations Supervisor (Team Manager)
Builds
Operations support services and dispute resolution outcomes
Domain
Banking / Financial Services Operations
Required skills
Team leadership and mentoring, Disputes investigation, Performance management (hiring, pay, promotions, terminations), Risk assessment and compliance, Problem-solving, Account Maintenance knowledge, Shift management (24/7)
Preferred skills
Proactive leadership, Motivational skills, Organization and time management, Independence of judgement
Technologies
Microsoft Office
Responsibilities
Lead and mentor a team of 16, Conduct training and monitor work quality, Analyze operations information to solve problems, Identify and resolve routine operational issues, Identify hiring needs, Serve as backup for manager
Seniority
Senior, intermediate management level