Vice President, Client Executive, Services
Core
Managing strategic client relationships within the Investor Services business, delivering superior client satisfaction, and driving senior client engagement to further partnerships.
Role type
Senior IC client executive (financial services)
Builds
Operational and structural solutions for clients, service improvements, and business growth opportunities
Domain
Financial services, Securities Services
Deliverable
client delivery
Required skills
Securities Services process and product knowledge, multi-million dollar relationship management, native level Japanese, analytical skills, risk management, negotiation
Preferred skills
Experience with Global Solution Sales, UAT coordination, SLA development
Technologies
N/A
Responsibilities
Build and maintain positive working relationships with assigned clients and fund managers; Identify and understand client requirements to recommend process improvements; Monitor client satisfaction and resolve service issues before escalation; Act as the single point of contact for all key issues impacting client satisfaction; Lead development of Client Service Level Agreements (SLAs); Manage collection of aged receivables and coordinate billing issues.
Seniority
Senior, hands-on IC
