Global KYC End-to-End Process Reengineering & Simplification Lead Director
Core
Lead end-to-end reengineering and simplification of global Know Your Customer (KYC) operations, dismantling overengineered workflows to create a clean data foundation for automation and advanced analytics.
Role type
Senior leadership process transformation lead (KYC)
Builds
Globally standardized operating procedures, process architectures, and intelligent workflow solutions
Domain
Financial services / Compliance / Operations
Deliverable
production ML models
Required skills
Process mining, Robotic Process Automation (RPA), Lean/Six Sigma, regulatory compliance (AML/KYC), stakeholder management, change management, data-driven mapping, KPI governance (via careerplan.io/jobs/859037272232-global-kyc-end-to-end-process-reengineering-simplification-lead-director-at-citi)
Preferred skills
AI-driven decision-support tools, product-oriented mindset, advanced analytics
Technologies
Celonis, UiPath Process Mining, RPA platforms
Responsibilities
Lead diagnostic analyses of current-state KYC workflows using process mining; Design and facilitate reengineering workshops with senior cross-functional leaders; Establish globally standardized operating procedures and process architectures; Partner with Technology teams to define automation requirements and translate designs into intelligent workflow solutions; Build "intelligent-ready" process architectures for seamless data flow into predictive technologies; Lead enterprise-wide change management including communication strategies and training programs; Define and govern KPIs covering process quality, cycle time, and error rates; Ensure alignment with global Anti-Money Laundering, Sanctions, and KYC regulatory requirements
Seniority
Director, strategic leadership
