Operations Lead
Core
Own a core operational domain (customer, payment, or financial crime operations) at an early-stage fintech/digital banking company, building processes and automation to improve capacity without proportional headcount growth.
Role type
Senior Operations Lead (Fintech/Banking) (via careerplan.io/jobs/22377a56-0a6c-471c-803d-7f965458061c-operations-lead-at-clera)
Builds
End-to-end operational workflows, SOPs, KPIs, and automated systems for regulated financial services.
Domain
Fintech, Digital Banking, Payments, Financial Crime
Deliverable
production ML models
Required skills
Process design, SOP creation, KPI definition, workflow automation, queue management, case handling, transaction processing, regulated financial services operations, tooling selection, Engineering/Product partnership
Preferred skills
AI agents, LLMs, intelligent automation, payments/clearing/settlement/compliance/risk workflows
Technologies
AI agents, LLMs, intelligent automation
Responsibilities
Handle operational cases to identify process pain points and define performance metrics; Design and own end-to-end workflows including SOPs, escalation paths, KPIs, tooling, and automation; Build and deploy automations or agents in live operational environments and measure impact; Partner with Engineering and Product to specify and shape operational tools and agent-based systems; Review and improve processes as workflows evolve to focus human attention on high-risk or complex decisions
Seniority
Senior, hands-on IC
