Customer Solutions Officer- Singapore Citiphone
Core
Provide voice operations support services including sales support, MIS, day 2 reviews, record maintenance, and account maintenance for Citiphone.
Role type
Entry-level Customer Solutions Officer (Voice Operations)
Builds
Operational support services for Citiphone clients
Domain
Banking & Financial Services / BPO
Required skills
International BPO voice experience, English communication, compliance procedure administration, risk assessment, report preparation, client liaison
Preferred skills
Banking and Financial account handling experience, 1 year tenure in current role
Responsibilities
Assist with administration of compliance procedures and control systems, ensure accuracy of research and compliance advice, develop information regarding required changes in reports and procedures, support sales force and management by implementing recommendations, fulfill clients' necessities while providing an exceptional client experience, appropriately assess risk when business decisions are made.
Seniority
Entry-level
