Fraud Operations Specialist - Train On-Site Home Office Program Salary up to $21.05/HR
Core
Entry-level fraud operations specialist investigating potential fraud activity on credit card accounts and delivering customer service.
Role type
Entry-level Fraud Operations Specialist
Builds
Fraud detection and prevention for credit card accounts
Domain
Financial Services / Fraud Prevention
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Risk assessment, customer service, data interpretation, attention to detail, inbound/outbound call handling, policy adherence
Preferred skills
None stated
Technologies
None stated
Responsibilities
Investigate potential fraud activity on existing credit card accounts, respond to inbound client inquiries, contact card members to verify charges and recent activity, determine specific verification procedures, assess risk when business decisions are made, escalate and report issues with transparency
Seniority
Entry-level, limited supervision