Applications Support Manager - Asst. Vice President
Core
Provides full leadership and supervisory responsibility for an applications support team, ensuring operational service delivery, technical issue resolution, and system stability.
Role type
Senior IC applications support manager (people management)
Builds
Production application stability and efficiency
Domain
Banking technology / Applications Support
Required skills
People management, technical oversight, risk reconciliation, application release management, stakeholder liaison, process improvement, budget planning, performance evaluation
Preferred skills
Real-time monitoring systems experience, strong communication and diplomacy, issue tracking tools proficiency
Technologies
Real-time monitoring systems, issue tracking tools
Responsibilities
Manage an apps support team including hiring, performance evaluation, and compensation; oversee technical issue escalation and resolution; ensure resource gaps are addressed to avoid business disruption; manage major system outages and regional handovers; participate in application releases and post-release checkouts; develop technical support documentation; influence resource planning and budget management.
Seniority
Senior, hands-on IC with people management