Senior Application Support Engineer - Assistant Vice President
Core
Senior Application Support Engineer providing technical and business support for Citi Applications, focusing on stability, efficiency, and incident management for Custody Digital Assets and Settlements.
Role type
Senior IC Application Support Engineer (Blockchain/Crypto)
Builds
Stable, efficient application environments for digital asset custody and settlement workflows
Domain
Financial Services / Blockchain & Crypto / Cloud Infrastructure
Required skills
Incident/Outage Management, System Logic Analysis, Disaster Recovery Coordination, SQL Server/Oracle, Cloud/Microservices Support, Observability Tools, Risk Assessment, Stakeholder Communication
Preferred skills
Blockchain/Crypto Fundamentals, AI Tools Adoption, SRE Practices
Technologies
SQL Server, Oracle, OpenShift, Google Cloud Observability (GCO), Grafana, Elastic Stack (ELK), Microservices
Responsibilities
Perform Incident/Outage Management and crisis coordination; Investigate incidents across Custody Digital Assets and Settlements applications; Partner with technology teams to define system enhancements and implement solutions; Conduct disaster recovery coordination and resiliency tests; Drive process improvements and identify bottlenecks; Communicate outage status to business stakeholders; Provide technical guidance on stability and supportability to development teams.
Seniority
Senior, hands-on IC
